Processing Time
- Order Processing: Orders are typically processed within 1-2 business days.
- Business Days: Our business days are Monday through Friday, excluding holidays.
Shipping Methods and Rates
- Standard Shipping: We offer standard shipping for most orders. Delivery times for standard shipping typically range from 3-9 business days, depending on your location.
- Express Shipping: For faster delivery, we offer Express shipping options. Delivery times for expedited shipping are generally 2-4 business days depending on your location. Additional charges apply.
- Shipping Rates: Shipping costs are base on a flat rate depending on standard or express shipping.
Delivery Locations
- We currently ship to all locations worldwide. If you are located outside of this Canada and US, Shipping times will increase.
Order Tracking
- Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your delivery. Please allow up to 24 hours for tracking information to become available.
Shipping Delays
- While we strive to ensure timely delivery, please be aware that factors such as weather conditions, high demand periods, or carrier delays may affect shipping times. Modern Prop Club is not responsible for shipping delays caused by weather, customs, and or other occurrences. We appreciate your understanding and patience.
Missing or Damaged Orders
- Missing Orders: Modern Prop Club is not responsible for items lost in transit. Please file a claim with the carrier service.
- Damaged Orders: If your order arrives damaged, please notify us within 48 hours of receipt. Provide photos of the damaged items and packaging to help us address the issue promptly.
Return Policy
- If you need to return an item, please refer to our Refund Policy for detailed instructions on how to proceed. Returns are subject to our return guidelines and may affect shipping costs.
If you have any questions about our shipping policy or need further assistance, please don’t hesitate to contact us at hello@modernpropclub.com. We’re here to help and ensure your experience with Modern Prop Club is smooth and enjoyable.
Thank you for shopping with us!